AT&T Billing Support | AT&T Community Forums (2024)

Bill changes can happen for several reasons, including plan updates, new devices, promo expirations, credits, and more.

We have put together a helpful online resource to Help Understand Your AT&T Bill. This site will offer you everything you need to learn about your charges, payment options, taxes, fees, charges and more!

Get Your AT&T Bill Explained.

We have a number of convenient ways to pay your AT&T bill.

Learn how you can make payments online, over the phone, in person, by mail, and without signing in.

You can also pay your bill from the myAT&T App by:
1. Signing into the myAT&T App.
2. Select your bill, under MY WIRELESS PAYMENTS, MY TV PAYMENTS or MY INTERNET PAYMENTS.
3. Enter the amount, date, and payment method.
4. Follow the steps for your payment method.

Tip: You can save time when you sign up with hassle-free paperless billing or AutoPay.

A Transfer of Billing Responsibility changes the account ownership from one person to another. With the transfer, the new owner assumes responsibility for the account, monthly bills, and contract.

To be eligible to Transfer Billing Responsibility to another account:

• Your account must be active for 60+ days.
• Your account status must be current with no past-due balance.
Note: You're still responsible for any account charges until the transfer is completed.
• If you have combined billing, you need to separate your services, such as AT&T Internet, Phone, U-verse TV, DIRECTV, and wireless, before transferring all or part of the account to a new owner.
• The accounts can be re-combined by calling us after 2 full billing periods.
• Make sure this account is not an AT&T PREPAID or company account.

Now, let's get started!

Do you have questions about the unlimited plans that AT&T has to offer you? We have helpful information for you to use when deciding between AT&T Unlimited Elite, Unlimited Extra, and Unlimited Starter plans.

You’ll also learn more about 5G, reprioritization, personal hotspots, tethering and all the ways that AT&T is giving you and your family more value and savings with our new Unlimited Your Way Wireless rate plan options:

Just tap The myAT&T App* to pay when and where you want.

^{* Account registration and compatible device required. Messaging and data charges may apply for app download and usage.}

Please visit Bill & account support to learn how to sign in, view and pay your bill online, change your service, how to contact us, and more!

You can enjoy time-saving convenience, security & control with AT&T Paperless Billing. You can also get a monthly discount on your wireless plan when you sign up for AT&T Paperless Billing and AutoPay!

Find out how to start or stop paperless billing.

Also, learn how to update the email address where you receive paperless billing notifications.

Please Remember:

• Don’t forget to confirm the email you want us to use

Once you sign up for paperless billing, we’ll contact you with the email address you have on file.

Just click confirm within the email and you’ll be set up for paperless billing.

• Don’t forget to pay!

Your payment will typically be due around the same time each month.

So, set up a recurring reminder on your favorite calendar so that you never miss a payment.

• Starting paperless billing does not affect how you pay.

That’s up to you!

Paperless billing offers 24/7 convenience, with security, control, and reminders:

• Download the myATT app so that you can have access to your bill from your wireless device.
• Manage your bill virtually anywhere, anytime.
• Get an email and text when your bill is ready.
• View or print 16 months of bill details online or save them on your computer.
• Avoid identity theft by eliminating paper bills. Manage your bill virtually anywhere, anytime.

Get more with myAT&T.

Some benefits to signing up for AutoPay:

• Monthly discount - you may get a discount of up to $10 a month if you sign up for AutoPay and paperless billing. Payment method restrictions may apply.
• Convenience - an automatic and secure way to pay your bill on time.
• Peace of mind - never worry about misplaced bills or late payments. Always pays on time.
• Control - pause your AutoPay for the month and change your settings anytime.
• More time - use a checking / savings account or a debit card to get more time before your AutoPay payment is charged.
• Pause AutoPay - you can also pause AutoPay for one month to prevent it from processing your next AT&T bill payment.

How can we help you today?

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